Frequently asked questions

The TrueStep Exerience  is a  DIY Fix for Stubborn Heel Pain includes:

Complete eBook: 15-minute daily routine, anti-inflammatory diet guide, tool recommendations, when to try advanced therapies, and real patient case studies
Video Course: Follow-along demonstrations with proper form coaching for every stretch and technique
Bonus Materials: Daily progress tracker, toolkit shopping checklist, and meal planning templates
Lifetime Access: Review the materials anytime you need them
Everything you need to address heel pain naturally from home.

No! While stretching is an important part of recovery, The DIY Fix takes a complete, holistic approach that includes:

Targeted stretches and strengthening exercises
Anti-inflammatory nutrition and supplement guidance
Proper footwear and tool recommendations
Self-massage techniques
Lifestyle modifications for long-term relief
This is why stretching alone often fails—you need to address all the contributing factors, not just one.

Results vary by individual, but most people following the system consistently report:

2-3 weeks: Noticeable reduction in morning pain
6-8 weeks: Significant improvement (50-70% reduction in pain)
12 weeks: Return to normal activities with minimal to no pain
The key is consistency. This isn't a quick fix—it's a structured, sustainable approach to healing. The longer you've had heel pain, the longer recovery may take, but improvement is absolutely possible.

One-time payment only. No subscriptions, no recurring charges, no hidden fees.

Once you purchase, you have lifetime access to all materials, including any future updates we make to the content.

Yes! All materials are accessible on any device:

Phone (iOS or Android)
Tablet (iPad, Android tablets)
Computer (Mac or PC)
The videos are streaming-based (no downloads required), and the eBook can be downloaded as a PDF for offline viewing if you prefer.

Yes! Plantar fasciitis is the most common cause of heel pain, and this system was specifically designed to address it.

The DIY Fix targets all the contributing factors to plantar fasciitis:

Tight calf muscles
Weak foot muscles
Chronic inflammation
Poor footwear choices
Repetitive stress and overuse
This comprehensive approach is why it works when other methods (like stretching alone) don't provide lasting relief.

It's never too late. Many people in our case studies had chronic heel pain for 2-5+ years before finding relief with this system.

Chronic pain often takes longer to resolve than acute pain, but the same principles apply. The key is:

Consistency with the daily routine
Addressing all contributing factors (not just one)
Patience—healing takes time
If you've had pain for years, expect to commit to the full 90-day system. But improvement is absolutely possible.

Physical therapy is valuable, but it has limitations:

PT visits are limited (6-12 sessions typical)
They often focus only on stretching/strengthening
Diet and inflammation are rarely addressed
You may not have learned self-care for long-term maintenance
The DIY Fix complements PT by filling in the gaps: anti-inflammatory nutrition, proper tools and footwear, ongoing self-massage, and a complete 90-day plan you can follow at home.

Many people who've "failed" PT find success with this more comprehensive approach.

You'll need some basic, inexpensive items:

Massage ball or frozen water bottle (under $10)
Towel or resistance band (probably have at home)
Supportive shoes (you may already own these)
Firm arch support insoles (~$30-50)
Total investment in tools: $50-100 max.

The system includes a detailed toolkit checklist with specific recommendations so you know exactly what to buy and what to skip.

No expensive machines or devices required.

Don't worry! Here are the most common solutions:

Check your spam/junk folder for the order confirmation email (comes from SamCart)
Check the email address you used at checkout—make sure you're checking the right inbox
Wait 5-10 minutes after purchase—sometimes there's a slight delay
Still can't find it? Email us at [email protected] with:

The email address you used at checkout
Your order number (if you have it)
Date of purchase
We'll get you access within 24 hours.

eBook: Yes! The PDF can be downloaded for offline reading.

Video Course: Videos are streaming-only (not downloadable) to protect the content, but you can access them anytime from any device with internet connection.

Bonus Materials: All PDFs (trackers, checklists, templates) are downloadable.

All sales are final. This is a digital product, and you receive immediate access upon purchase.

Why no refunds?

You can preview free content (the free guide) before purchasing
All product details are clearly outlined before checkout
Digital products cannot be "returned" once accessed
Have questions before buying? Check out our free guide first, or email [email protected] with specific questions about whether this is right for you.

For any questions, technical issues, or product support, email us at:

[email protected]

We respond within 1-2 business days (typically faster).

Please include:

Your order number (if applicable)
The email address you used to purchase
A detailed description of your question or issue

TrueStep Collective was founded by a practicing podiatrist with years of clinical experience treating stubborn heel pain and plantar fasciitis.

The DIY Fix system is based on the same evidence-based approaches used with real patients in a clinical setting—adapted for at-home use.

Our mission: Make effective, clinically-informed heel pain solutions accessible to people who:

Can't afford repeated office visits
Don't have access to specialists in their area
Lost insurance coverage or have high-deductible plans
Want a natural, holistic approach to healing

Yes. All content is:

Created by a licensed podiatrist
Based on evidence-based clinical practices
Informed by real patient outcomes
Reviewed for safety and effectiveness
Important: This is educational content, not personalized medical advice. If you have severe pain, diabetes, circulation issues, or other medical conditions, consult with a healthcare provider before starting any new exercise or treatment program.

Free content is helpful, but it has major limitations:

No structure: Random videos don't create a cohesive plan
No progression: You don't know what to do when, or how to progress
Incomplete information: Most focus on stretching only, ignoring diet, tools, and lifestyle
No troubleshooting: What if it's not working? Free content won't help
Contradictory advice: Different "experts" say different things—who do you trust?
The DIY Fix gives you:

A clear, step-by-step 90-day plan
Everything in one place (not scattered across 50 videos)
Holistic approach that addresses all contributing factors
Professional guidance from a practicing podiatrist
Bonus materials (trackers, checklists, meal plans)
Think of it this way: You could learn to cook from random YouTube videos, or you could follow a structured cookbook from a professional chef. Both teach cooking, but one gets you better results faster.